TECHNIQUES THAT PEOPLE USE IN JUDGING OTHER

 

TECHNIQUES THAT PEOPLE USE IN JUDGING OTHER-

 

1.      HALO EFFECT-

When we draw a general impression about an individual on the basis of a single characteristics such as intelligence, sociability or appearance, a halo effect is operating. Therefore, it refers to the tendency of perceiving people in terms of good/ bad & assigning all good qualities to one who is good & bad qualities to one who is.

 

2.      HORN EFFECT-

If a person posses one negative quality then the perceiver starts persuading other negative quality in that person.

 

3.      CONTRAST EFFECT-

Evaluation of a person’s characteristics that are affected by comparisons with other people recently encountered who rank higher/lower on the same characteristics.

Ex- In an examination evaluation, if a person has done bad paper then the person coming next which is an average student can get good marks and vice-versa.

 

4.      STERO TYPING-

Judging someone on the basis of one’s perception of the group to which that person belong.

Ex- women won’t relocate for a promotion, Men aren’t interested in child care, Older workers can’t learn new skills.

 

5.      PROJECTION-

Attributing one’s own characteristics to other people. It is easy to judge others if we assume that they are similar to us.

Ex- if you want challenge and responsibility in your job, you assume that other want the same. Or you are honest & trustworthy, so you take it for granted that other people are eually honest & trustworthy.

 

6.      FIRST IMPRESSION-

It consist of the first few second of an encounter in which an individual forms an opinion  positive/negative, about another. It is very common that people evaluate other on the basis of first impression. Sometimes the initial opinion lasts forever. It may be correct if it is based on adequate information.

Perception applications are used in:

1.      Employment interview

2.      Performance expectations

3.      Performance evaluation

4.      Employee effort

5.      Employee loyalty

ATTRIBUTION THEORY

 

ATTRIBUTION THEORY

Attribution means assigning cause to an event.

Attribution theory is an attempt to determine whether an individual’s behavior is internally or externally caused. Internal causes are under the control of the person while external cause are beyond his control.

According to attribution theory there are 3 factors that influence internal or external determination.

1.      DISTINCTIVENESS

2.      CONSENSUS

3.      CONSISTENCY






1.      DISTINCTIVENESS- The degree to which a person shows consistent behavior in different situations. If it is high the behavior in termed as internally cause and vice-versa.

Example- If an employee has poor performance with bad machine as well as with a good machine, his behavior is termed as Internally caused. If his performance improves with the good machine his behavior is termed as Externally caused.

2.      CONSENSUS- The degree to which various persons behave similarly in a given situation. If the degree is high the behavior is treated as externally caused.

Example- If most of the employees show poor performance with bad machine, the poor performance is treated as Externally Caused.

3.      CONSISTENCY- The degree to which a person shows the some behavior over time. If it is high, the behavior is treated as Internally caused.

Example- If an employee is coming late to office consistently, his behavior is treated as internally caused but if he is late occasionally his behavior is treated as eternally caused.

 

In this theory 2 types of errors occurs-

v  Fundamental attribution error- is the tendency to underestimate in influence of situational factors and to overestimate the influence of the personal factor in evaluating the behavior of a person. Thus the cause of poor work performance is perceiver as his own fault.

v  Self serving bias- works in reverse direction in which the perceiver assigns the cause of his poor performance as external while cause of good performance as internal.

 

 




PERCEPTUAL PROCESS - Process of Perception

 PERCEPTUAL PROCESS



The figure presents 3 basic sub process or elements of perception

1. Existence of stimuli

2. Perceptual mechanism

3. Perceptual outputs

Perceptual Inputs

Perceptual inputs in the form of stimuli are necessary for the occurrence of perception. Stimuli may bbe in the form of objects, events, or people. When the perceiver interacts with a stimulus, sensation takes place and perceptual process starts.

Perceptual Mechanism

It involves three elements-

1. Selection of stimuli

2. Organization of stimuli

3. Interpretation of stimuli

Selection of stimuli – After receiving the stimuli from the environment, some some are selected for further processing while other are screened out.

There are 2 types of factors which affect selection of stimuli-

a)      External- light waves, sound waves, mechanical energy or pressure, chemical energy from the object that one can smell or taste. It is related to stimuli.

b)      Internal- energy generated by muscles, food passing through digestive system, glands, behavior influencing hormones. It is related to perceiver.

Organization of stimuli- Organism receives stimuli through 5 sensory organs- Tasting, smelling, seeing, hearing and touching. After the stimuli is received, these are organized in some form in order to make sense out of that. The various forms of organizing stimuli are-

a)Figure-ground

b)Grouping

c) Simplification

d)Closure

Interpretation of stimuli- the perceptual inputs that have been organized will have to be interpreted by the perceiver so that he can sense & extract some meaning of what is going on in the situation. People interpret what they have selectively perceived and organize in terms of their own assumption of people, things and situation. They become judgmental and  tend to interpret things as good/bad, beautiful/ugly and so on. In this process there are chances of misinterpretation. Interpreting includes-

a)Perceptual set

b)Attribution

c) Stereotyping

d)Halo effect

e)Defense

f)  Projection

Perceptual Output- on the basis of perceptual mechanism, perceptual outputs emerges. These outputs may e in the form of covert action like- development of attitudes, opinions, beliefs, impression about the stimuli.

These outputs along with other factors affecting human behavior may result in overt behavior.

PERCEPTION - CONCEPT OF PERCEPTION, IMPORTANCE OF PERCEPTION

 

                                                  PERCEPTION

Perception is the act of seeing what is there to be seen.

ROBBINS-  “A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment.”

CONCEPT OF PERCEPTION-

Perception is the process through which an individual organize & interprets his sensory impression to give meaning to his environment.

Basic feature-

·         Perception is an intellectual process.

·         Perception is the basic cognitive or psychological process.

·         It is a subjective process as different people may perceive the some environmental event differently.

There are two type of perception based on type of stimuli processed-

A.      INTERNAL PERCEPTION- tells us what is going on in our bodies like- hungry, tired etc.

B.      EXTERNAL PERCEPTION- tells us about the environment beyond our bodies- by using our sense of sight, hearing, touching etc we perceived our environment.

                            

IMPORTANCE OF PERCEPTION

In an organization perception is important in 3 major areas-

1.      1. INTERPERSONAL WORKING RELATIONSHIP- 

Managers in the organization need to know whether or not members share similar or atleast compatible perception. If they do not, the problem of the organization are greater & will require efforts to make perception more compatible. Because misperceptions usually lead to strained relations & may even result in open conflict.

2.      2. SELECTION OF EMPLOYEES-

Organization select new employees on the basis of select test, interviews & reviews of the applicants background. This is to avoid perceptual problems that may be-

a. The emotional  state of managers may vary from day to day causing unfair perceptions of the same applicants.

b. There may be strong tendencies to words logical error & stereotyping during initial interviews.

        3. PERFORMANCE APPRAISAL- Performance appraisal of a subordinate is highly affected by the accuracy of a manager’s perceptions. The major area of concern are-

a. Managers may have tendencies to positively evaluate some employees because they are better liked, or are on favorable tasks, or particularly noticeable. 

b. Because of halo effect performance will be affected.

 


Managerial Effectiveness

 

Managerial Effectiveness

Meaning of of Managerial Effectiveness:

The term ‘managerial effectiveness’ could mean achievement of organisational goals, increase in productivity, profit, workers’ satisfaction, growth, diversification etc. Managerial effectiveness aims at optimum allocation and utilization of scarce organisational resources in order to achieve the goals at minimum cost. It aims at deriving maximum output out of minimum input.

Successful managers keep the organisation going in the present and future. An organisation must be capable of performance, growth and change in the future. An organisation that does not account for future has destroyed capital, that is, capital not enough to produce wealth for its survival. Managerial effectiveness aims at survival, growth and adaptability of organisations to the external environment.

Managerial effectiveness consists of the following elements-

1. Manager: Manager is the key pin of a successful organisation. Well-defined objectives and strategies are required to effectively transform inputs into outputs. Managerial effectiveness is governed by managerial skills, competence, intelligence, knowledge, sincerity and creativity. It is judged by not what the managers do but by how well they do. Effective managers enable the business to grow in the dynamic environment.

2. Organisation:

Managerial effectiveness is also judged by the organisation itself. Highly innovative and creative managers may not perform well if the organisation structure does not permit them to do so. The structure, value system, design, culture, size and the work environment largely determine the way managers manage the organisation. A highly bureaucratic and formal organisation structure may not have committed and effective managers.

3. Entrepreneurship:

Success cannot be ensured unless managers have the quality of entrepreneurship. Managerial effectiveness ensures that business in future is different from business today. It requires hard work, intelligence, creativity and innovativeness to keep the business successful in future.

4. Environment:

Business operates in the dynamic and turbulent environment with ever changing factors (economic, political, legal, social etc.). Managers adapt the organisations according to demands of the environment. Successful and effective managers not only respond to environment; they also influence the environment and become market leaders in the industry.

Key Determinants of Effective Control Systems

 

Key Determinants of Effective Control Systems

Controls at every level focus on inputs, processes and outputs. It is very important to have effective controls at each of these three stages.

Effective control systems tend to have certain common Determinants. The importance of these characteristics or determinants varies with the situation, but in general effective control systems have following characteristics.

1. Accuracy:

Effective controls generate accurate data and information. Accurate information is essential for effective managerial decisions. Inaccurate controls would divert management efforts and energies on problems that do not exist or have a low priority and would fail to alert managers to serious problems that do require attention.

2. Timeliness:

There are many problems that require immediate attention. If information about such problems does not reach management in a timely manner, then such information may become useless and damage may occur. Accordingly controls must ensure that information reaches the decision makers when they need it so that a meaningful response can follow.

3. Flexibility:

The business and economic environment is highly dynamic in nature. Technological changes occur very fast. A rigid control system would not be suitable for a changing environment. These changes highlight the need for flexibility in planning as well as in control.

Strategic planning must allow for adjustments for unanticipated threats and opportunities. Similarly, managers must make modifications in controlling methods, techniques and systems as they become necessary. An effective control system is one that can be updated quickly as the need arises.

4. Acceptability:

Controls should be such that all people who are affected by it are able to understand them fully and accept them. A control system that is difficult to understand can cause unnecessary mistakes and frustration and may be resented by workers.

Accordingly, employees must agree that such controls are necessary and appropriate and will not have any negative effects on their efforts to achieve their personal as well as organizational goals.

5. Integration:

When the controls are consistent with corporate values and culture, they work in harmony with organizational policies and hence are easier to enforce. These controls become an integrated part of the organizational environment and thus become effective.

6. Economic feasibility:

The cost of a control system must be balanced against its benefits. The system must be economically feasible and reasonable to operate. For example, a high security system to safeguard nuclear secrets may be justified but the same system to safeguard office supplies in a store would not be economically justified. Accordingly the benefits received must outweigh the cost of implementing a control system.

7. Strategic placement:

Effective controls should be placed and emphasized at such critical and strategic control points where failures cannot be tolerated and where time and money costs of failures are greatest.

The objective is to apply controls to the essential aspect of a business where a deviation from the expected standards will do the greatest harm. These control areas include production, sales, finance and customer service.

8. Corrective action:

An effective control system not only checks for and identifies deviation but also is programmed to suggest solutions to correct such a deviation. For example, a computer keeping a record of inventories can be programmed to establish “if-then” guidelines. For example, if inventory of a particular item drops below five percent of maximum inventory at hand, then the computer will signal for replenishment for such items.

9. Emphasis on exception:

A good system of control should work on the exception principle, so that only important deviations are brought to the attention of management, In other words, management does not have to bother with activities that are running smoothly. This will ensure that managerial attention is directed towards error and not towards conformity. This would eliminate unnecessary and uneconomic supervision, marginally beneficial reporting and a waste of managerial time.

 

COORDINATION - NEED OF COORDINATION, Importance of coordination, Technique of Effective co-ordination

 

COORDINATION

According to various experts, coordination means:

“Coordination is the essence of management for the achievement of harmony of individual efforts towards the accomplishment of group goals.                                                                  -koontz & O’Donnell

NEED OF COORDINATION-

Main points of the need of coordination are as follows:

                                i.            Unity of command may only be exercised, if effective coordination is there.

                              ii.            Coordination establishes unity among the various factors of management having difference.

                            iii.            Coordination increases total accomplishment of the employed resources.

                             iv.            Through coordination energy, money and time wasted upon conflicts can be minimized.

                               v.            Coordination expands the creative and the constructive power of human.

                             vi.            It establishes a balance in the organization.

Importance of coordination-

 “men must be induced to cooperate and to work together.”

Koontz and O’Donnell says, “Coordination is the essence of management not simply a function.”

The importance of coordination is as follows:

§  Unity of command: “unity of command is important cannon of management. Without coordinating various activities in a whole, this principle cannot be attained in organization.

§  Unity amidst diversity: In an organization, a variety of persons work to achieve a common goal. Though, they are directed and diverted towards common goals. Though, they are directed towards a common goal but they have their own type of brain, working and ideology.

§  Total accomplishment: if it is assumed that persons of an organization are individually potent, devoted and skilled, their total accomplishment will be greater than their individual efforts, therefore coordination is important to establish. Mary Parker Follet had favored this theory. She says it “positive”.

§  High Employee Morale: coordination gives job satisfaction to the employees because of mutual help and optimum relationship. Consequently, there morale uplifts and they work with more devotion, more zeal and more industry.

§  Creative and constructive power: Coordination is an effective, creative and constructive power. New and beneficial personal and collective efforts. Without coordinating, factors of production remain unproductive.

§  To establish balance: it is evident that all persons working in an organization cannot be equal at every point. Some persons may have intellect where as some persons may have strength. Coordination balances these variances.

Technique of Effective co-ordination-

The basic objective of all management function is to get things done by coordinated efforts.

1)      Coordination by chain of command-

Vertical coordination is required to synchronize the work the work allocated to several mgt. level in the organization . A Manager can achieve vertical coordination by using his authority & issue order & instructions.

 

2)      Coordination by leadership-

If coordination cannot be achieved by authority, managers can use leadership to bring coordination among  their subordinates. Leadership is the process of influencing and supporting  others  to work willingly & enthusiastically to achieve desired results.

3)      Coordination by committees-

The role of a committee is significant in achieving  horizontal coordination , i.e , coordination of efforts of functional or divisional units. Committee ensures that problems which arise out of relationship among various units can be solved by group decision. This creates better understanding of each other which helps in coordination .

 

4)      Staff meetings-

Periodic staff meeting can be highly effective in promoting coordination.

 

5)      Special coordinators- in large orgnisation , special  coordinators are  appointed. The normally work in staff capacity to facilitate the working of line managers. A coordination cell may be created whose responsibility is to collect the relevant information and send this to various heads of department or sections so that inter-department  work and relationship are coordinated.

 

6)      Self coordination-  it  involves functioning of each dept. in such a way that each dept. coordinates with other departments. Each dept. , section , or individual affect others and is also affected by others.  Therefore, if these dept. , section or individuals adopt a method of working which facilitates others, self-coordination is achieved. This can be done by better horizontal communication.

Control Techniques - 10 Types of Techniques of Controlling

 

Control Techniques - 10 Types of Techniques of Controlling

1. Direct Supervision and Observation

'Direct Supervision and Observation' is the oldest technique of controlling. The supervisor himself observes the employees and their work. This brings him in direct contact with the workers. So, many problems are solved during supervision. The supervisor gets first hand information, and he has better understanding with the workers. This technique is most suitable for a small-sized business.

2. Financial Statements

All business organisations prepare Profit and Loss Account. It gives a summary of the income and expenses for a specified period. They also prepare Balance Sheet, which shows the financial position of the organisation at the end of the specified period. Financial statements are used to control the organisation. The figures of the current year can be compared with the previous year's figures. They can also be compared with the figures of other similar organisations.

3. Ratio analysis can be used to find out and analyse the financial statements. Ratio analysis helps to understand the profitability, liquidity and solvency position of the business.

4. Budgetary Control

budget is a planning and controlling device. Budgetary control is a technique of managerial control through budgets. It is the essence of financial control. Budgetary control is done for all aspects of a business such as income, expenditure, production, capital and revenue. Budgetary control is done by the budget committee.

5. Break Even Analysis

Break Even Analysis or Break Even Point is the point of no profit, no loss. For e.g. When an organisation sells 50K cars it will break even. It means that, any sale below this point will cause losses and any sale above this point will earn profits. The Break-even analysis acts as a control device. It helps to find out the company's performance. So the company can take collective action to improve its performance in the future. Break-even analysis is a simple control tool.

6. Return on Investment (ROI)

Investment consists of fixed assets and working capital used in business. Profit on the investment is a reward for risk taking. If the ROI is high then the financial performance of a business is good and vice-versa.

ROI is a tool to improve financial performance. It helps the business to compare its present performance with that of previous years' performance.  It also shows the areas where corrective actions are needed.

7. Management by Objectives (MBO)

Management by objective (MBO) is regarded as one of the most important contribution of Drucker to the discipline of Management.

MBO includes:

                               I.            Method of Planning

                            II.            Setting standards

                         III.            Performance appraisal

                         IV.            Motivation

MBO facilitates planning and control. It must fulfill following requirements :-

  1. Objectives for individuals are jointly fixed by the superior and the subordinate.
  2. Periodic evaluation and regular feedback to evaluate individual performance.
  3. Achievement of objectives brings rewards to individuals.

8. Management Audit

Management Audit is an evaluation of the management as a whole. It critically examines the full management process, i.e. planning, organizing, directing, and controlling. It finds out the efficiency of the management. To check the efficiency of the management, the company's plans, objectives, policies, procedures, personnel relations and systems of control are examined very carefully. Management auditing is conducted by a team of experts. They collect data from past records, members of management, clients and employees. The data is analysed and conclusions are drawn about managerial performance and efficiency.

9. Management Information System (MIS)

In order to control the organisation properly the management needs accurate information. They need information about the internal working of the organisation and also about the external environment. Information is collected continuously to identify problems and find out solutions. MIS collects data, processes it and provides it to the managers. MIS may be manual or computerized. With MIS, managers can delegate authority to subordinates without losing control.

10. Self-Control

Self-Control means self-directed control. A person is given freedom to set his own targets, evaluate his own performance and take corrective measures as and when required. Self-control is especially required for top level managers because they do not like external control.

The subordinates must be encouraged to use self-control because it is not good for the superior to control each and everything. However, self-control does not mean no control by the superiors. The superiors must control the important activities of the subordinates.

 

 

CONTROLLING PROCESS - Controlling is a forward looking process and backward looking function

 

CONTROLLING PROCESS

Controlling is a systematic process involving the following steps:





Step 1- setting performance standard – standards provide the yardsticks against which actual performance is measured.

Standards can be set in both quantitative as well as qualitative terms.

·         Standards should be flexible so that they may be modified as per changes taking place in the business environment.

·         Sometimes standards may also be set in qualitative terms. Improving goodwill and motivation level of employees are examples of qualitative standards.

Step 2- MEASUREMENT OF ACTUAL PERFORMANCEonce the standards have been established, the second step is to measure the actual performance.

·         The performance can also be measured through calculation of certain ratios the like gross profit ratio, return on investment, etc.

·          To make the comparison easier, performance should be measured in the unit in which standards are set.

Step 3- COMPARISON OF ACTUAL PERFORMANCE WITH STANDARDS- The third step in controlling process is to compare the actual performance with the standards.

·         Such comparison will reveal the deviation between the planned and actual performance.

·         Comparison is easy when standards are set in quantitative terms. For instance, it is easy to compare performance of a worker in terms of units produced in a week.

·         However, the comparison becomes difficult when they require subjective evolution.

Step 4- ANALYSING DEVIATION- some deviation in performance is expected in all activities so, the next step in controlling process is to analyze the deviations.

·         For this, an acceptable range of deviation must be fixed as significant deviations need more attention as compared to minor deviations.

·         Moreover, deviation in key areas of business needs to be attended more urgently as compared to deviations in certain insignificant areas.


Employment Communication-Curriculum Vitae Resume & Biodata, Job Application Letter, Job Interview, Thank You Note

  Employment Communication Employment Communication is a mode of communication used for employees but specifically for accepting applicant...